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Frequently Asked Questions

Find here the answers to the most frequently asked questions from owners about the management and services of your condominium.

Why do I need a condo management company?

Professional management ensures the proper operation of the condominium, compliance with applicable regulations, effective financial control, maintenance of common areas, and timely attention to residents.

It also helps reduce legal risks, prevent conflicts, and protect the long-term value of the property.

How can I change my current administrator?

A change of administrator must be approved through a formal Assembly resolution, in accordance with the Condominium Law and the Internal Regulations.

This process generally includes:

  • Convening an Assembly,

  • Including the item on the agenda,

  • Approving the change by the majority required by law or the bylaws,

  • Recording and notarizing the corresponding minutes.

Is a Civil Association mandatory in a condominium?

Establishing a Civil Association is recommended to:

  • Open and manage a bank account efficiently,

  • Enter into contracts with legal certainty,

  • Provide proper legal representation for the condominium.

Why is it necessary to formalize the minutes of the assembly?

Notarization of Agreements: 

Notarization ensures your agreements are legally valid and fully enforceable. It also provides legal certainty when dealing with third parties and is essential for key corporate actions such as management changes, bylaw amendments, legal proceedings, and opening bank accounts.

How many assemblies should be held per year?

By law, at least one Ordinary Assembly must generally be held each year; however, this may vary by state. For example, in Quintana Roo, recent legal reforms require at least two Ordinary Assemblies annually.

In addition, Extraordinary Assemblies may be held whenever urgent or significant matters arise that require immediate attention.

Where it says that if I don't pay the maintenance fees they can cancel my common services? 

The Condominium Law and, where applicable, the Internal Regulations establish that failure to pay fees may result in:

  • Late payment interest,

  • Restrictions on the use of non-essential common areas or services,

  • Legal actions for collection.

All measures must be carried out in compliance with the applicable legal framework and due process.

Is it true that my maintenance fees are exempt from VAT?

In general terms, ordinary maintenance fees are exempt from VAT, as they do not constitute a for-profit service.

However, certain specific or extraordinary services may be subject to VAT, depending on their nature and the provider involved.

What is the correct thing to do? To pay the fee according to the undivided share or an equal fee per unit?

As a general rule established by law, maintenance fees are calculated based on each unit’s ownership percentage (pro indiviso), as it reflects the proportion of co-ownership.

However, some condominiums adopt alternative schemes, such as equal fee structures, when approved accordingly.

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